Quartermile is the closed-loop NPS layer for the service drive. Capture fires the moment the advisor hands back the keys. A score of 0–6 routes the customer to the detractor dashboard, the BDC follows up inside four business hours, and the next ticket books in the same calendar so a one-time visit becomes another shop visit — not a walk-away share for the independent down the street.
Request a pilot
Tell us who you are and what you're trying to fix. We'll come back within one business day.
Scores 0–6 route straight to the detractor dashboard. BDC briefs on verbatim and the cited technician before the customer reaches the parking lot.
Every visit runs the same five steps: capture at handoff, score against the detractor line, route to the BDC inside four business hours, rebook before sentiment cools. The loop then returns to step one so the next ticket opens with a customer who came back.
Whether you run a single-bay indie shop, one franchised rooftop, or a multi-store dealer group, the loop is the same: score at the drive, recover every detractor, and book the next ticket before sentiment cools. The tier shape just turns the right dials up.
For independent single-bay repair.
Run the closed loop on the bay without setting up a group account. Stand up NPS capture, detractor follow-up, and rebook nudges in a day, not a quarter.
For one franchised dealership, multi-bay service.
Score at the drive, recover every detractor, and book the next ticket before sentiment cools. The retention layer your DMS doesn't ship.
For multi-rooftop dealer groups.
Roll the loop up across stores. Benchmark rooftops against group retention curves and stop losing customers to the independent down the street.
Reach out and we'll scope a 30-day pilot on one rooftop — full feature set, at no charge, with a weekly readout against your baseline.
Use the form below if email round-trips are slow on your end. Either way lands on the same desk.
Request a pilot
Tell us who you are and what you're trying to fix. We'll come back within one business day.